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Innovative Health Network

Frequently Asked Questions

Here’s a few answers to our most common questions.

    General Questions
    01. Will I need a prescription from my doctor to get lab testing done?

    A doctor’s or physician’s order is required for testing, and we provide this for you. Our doctors will issue the lab requisition form after you place your order. You will simply print out the form and take it to the lab testing facility near you at your earliest convenience. The labs are the same, the tests are administered the same way and the accuracy of the results is the same. You can even share the results with your doctor.

    02. How are the lab tests administered?

    All tests are determined via urine or blood samples, depending on the type of test
    ordered. All lab tests take approximately 10 minutes or less.

    03. Are there any additional charges after I place my order?

    No. Once you place your order you are all set– there are no fees or extra charges for visiting the test center or for getting your results.

    04. Is there anything I need to do before visiting a test center? Do I need to fast?

    Some tests require fasting or avoiding specific foods or drinks beforehand. You
    will be informed if the test(s) you order require additional measures on your part.

    05. When will my lab results be available?

    Your lab results will be available and sent to you within 1 to 3 business days.

    06. Does Innovative Health Network accept health insurance?

    No. Since we do not accept insurance, we are able to guarantee that the
    Innovative Health Network tests you order and your test results are not placed on
    your medical record. (Of course, you can share the tests and results with your
    doctor if you prefer.) We accept numerous payment forms for your convenience,
    including HSAs and FSAs. Occasionally, health insurance companies will
    reimburse individuals for health testing. You can contact your insurance company
    to find out if they will reimburse you after testing.

    07. Do I need to make an appointment at a testing center?

    Because the labs themselves do not take payment, you must place an order
    online with us first to get tested. Afterwards, appointments are not needed and
    you can walk in at any time within the lab’s normal business hours.

    08. After placing my order, how soon can I visit a test center?

    Immediately! Unless you are taking a test that requires fasting, you can visit the
    testing center of your choice as soon as you receive your confirmation email- no
    appointment necessary.

    10. The lab test I am looking for is not available on your site.

    If there is a specific test that you would like to have done that is not currently
    available online, please contact us at 1-800-214-4965 Our team will be able to
    assist you in getting the exact test you are looking for.

    11. How will charges appear on my debit or credit card statement?

    To further protect your privacy, any charges on your statement will appear from
    “Innovative Health Network.”

    About Minors
    01. Can minors receive lab testing via HealthLabs.com?

    No. We are only able to provide testing services for individuals who are 18 years or
    older.

    Haven't found the answer to your question?

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